Gillette’s “Uncut” campaign is a brilliantly produced series of short music films featuring four of today’s top music artists/acts. Rather than jamming these artists into typical celebrity spokesperson roles, Gillette opted to give consumers something they couldn’t get anywhere else – a ringside seat on tour with – and in the dressing room of – will.i.am (Black Eyed Peas), All American Rejects, Mark Hoppus (Blink 182), and Tim McGraw.

Give something of value.

will.i.am, Black Eyed Peas

Danny Clinch, whose extensive experience with rock photography and live concert films is apparent, delivers a brief yet intimate look into life on tour in authentic rock-umentary fashion. With delivery ranging from thoughtful to inspired to cocky, the artists invite viewers to experience their private pre-show rituals.

Make it great and people will talk.

Tim McGraw

Not surprisingly, every short film includes shaving in the preparations, but it’s done with a touch so deft it feels completely natural. Consumers who want to dive deeper (and who have the patience for things to load) can learn how to “shave like a rock star” with assorted Gillette (and P&G) brands on the website.

Deliver brand message with authenticity.

All American Rejects

While I’m not Gillette’s target market, as a consumer/marketer/music-lover I’m impressed on multiple levels by this campaign – and I’m talking about it. If more brands considered how to add value to their consumers’ lives, advertising as we know it would be dramatically different.

It’s no surprise that experiential marketing has become a staple in the marketing mix of thoughtful brands – it intrinsically delivers value to consumers. When experiential marketing is designed, planned, and executed properly consumers talk – in person and via social media – about the brand experience, ultimately resulting in substantial ROI.

Generate WOM to deliver ROI.

So congratulations, Gillette!  You’ve certainly captured my attention.  While you probably didn’t design “Uncut” with experiential marketing tenets in mind, it’s clear that we share a fundamental approach to winning the hearts and minds (and buying power) of consumers.  Any time you want to talk, I’ll be backstage getting ready for the curtain to rise.

Mark Hoppus, Blink 182

As I sift through volumes of recent data and insight regarding social media (SM) and ROI, I am transported back in time. Long before Twitter and other SM platforms existed, we in the experiential marketing space faced the same brand team doubts and ROI questions:

• “How in the world can this expense be justified?”
• “How do we know if we got our money’s worth?”
• “Can you compare it to TV? We understand TV!”

A decade later, experiential marketing is an accepted entity while the “new kid on the block,” social media, is taking the brunt of industry skepticism. We experiential marketers must push for (and facilitate) the understanding of ROI in social media because we are inextricably linked by our disciplines’ abilities to significantly affect consumer mindset and – subsequently – consumer behavior. Our best practices bring out the best ROI in each other.

Experiential marketing is the epicenter, the nexus, the place where groupthink – or whatever you want to name it – happens. It’s where shared experience drives the sharing of the experience. It’s where the brand connects with the consumer, and the consumer becomes the conduit to their social network.

Because of social media, the energy of the brand experience is more easily broadcast to like-minded consumers. Engaged consumers at an event like Bacardi B-LIVE will share the experience with simpaticos in person and via Twitter, Facebook, YouTube, Flickr, etc. The digital ripple that emanates from the event is mighty, and it is measurable.

One tangible outcome of a powerful engagement such as B-LIVE is enhanced search engine optimization (SEO). A brand can climb the list in organic search by virtue of consumers blogging and driving traffic through comments on Twitter, Facebook, etc.. Give consumers a rich, sustained experiential and social media campaign experience to talk about, and they will do so. The more they mention the brand, the better the search results ultimately become.

It’s a finely knit garment, this blend of experiential marketing, social media, and SEO…but it’s real, it’s tangible, and it can be measured. It creates profound brand affinity and likelihood-to-purchase shifts in the consumer mindset.

For additional information about the ROI of social media, you may find the articles below helpful:

• HOW TO: Measure Social Media ROI
• 8 Predictions for SEO in 2010
• The Only Social Media Metric that Matters